#159: The Temple Moneychangers–A Guide to Biblical Marketing

Business people in Jesus’ day did not have government organizations to watch over the way they marketed products; the labels used on food products, or claims made about the products they sold. But that certainly doesn’t mean the Bible is silent on the subject of biblical principles for marketing.

Temple Moneychangers Marketing

Jesus took offense to men who were selling animals for sacrifice at the temple for usury prices. He strode up to them, overturned their tables, and drove them out of the temple area saying, “My house will be called a house of prayer, but you are making it a ‘den of robbers’” (Matt 21:13). Even in those days, there were marketers anxious to take advantage by making false product claims to make huge profits at the expense of others.

Before we get too far, we should understand what role marketing has in business. Ask the person on the street, and the answer you’ll get is often “selling” or “advertising.” More than a few corporate employees will offer the same answer.

While these answers are not completely incorrect, they are only a part of the marketing function. Simply put, marketing is the sum total of the efforts needed to bring a product to market. The American Marketing Association established a more formal definition:

“Marketing is the process of planning and executing the conception, pricing, promoting, and distribution of ideas, goods, and services to create exchanges which satisfy individual and organizational objectives.”

Clearly, marketing is more than just “selling” or “advertising.”

Getting Started

The best way we can meet God’s standards is to understand the basic Biblical principles that apply to marketing. Here are twelve principles you can use as marketing guidelines:

Love God and Serve Him. The primary question we should ask ourselves is, “Is what I am doing bringing honor and glory to God?”

A Pharisee lawyer asked Jesus, “Teacher, what is the greatest commandment in the Law?” To which Jesus answered, “Love the Lord your God with all your soul and all your heart. This is the first and greatest commandment” (Matt 22:36-37).

Obey the Law. Many scriptures relate to the way we are to obey man’s law. Paul instructed the Christian church at Rome to submit to the governing authorities because “they are also God’s servants.” Paul went on to say that we should pay taxes if we owe them, and to give respect and honor where due (Romans 13:1-7).

In the Sermon On the Mount, Jesus said, “If someone forces you to go one mile, go with him two miles” (Matt 5:41). It was the custom in those days that a Roman soldier could require a citizen to carry their loads for a mile. Jesus is saying that we should not only accept this first mile but go an additional mile.

Love Others. Paul writes to the Corinthians, “Love does not delight in evil but rejoices in truth. It always protects, always trusts, always hopes, and always perseveres” (1 Cor. 13:6-7).

Paul does not make an exception for customers or clients. We are to love everyone. And that love should manifest itself in the way we treat others. Customers should be able to trust the claims we make for our products. They should have faith in our guarantees.

Finally, love perseveres. This means that you should care about the people you do business with not just at the moment of sale, but all the time, for the long-term.

Be Honest. Leviticus says clearly, “Do not steal. Do not lie. Do not deceive one another” (Lev 19:11).

The commandments not to steal or lie are pretty clear and come as no surprise, but the area of deception is a little tougher to deal with for the marketer.

For example, we should not make claims that are difficult for our customers to understand.

We should not downsize the weight of a package of goods while leaving the package the same size. This practice has become very prevalent in the food industry. Haven’t you ever wondered why that bag of potato chips doesn’t serve as many people as it used to? Simple. The product weight keeps getting reduced to keep the retail price at a certain point.

Don’t Show Partiality. Proverbs 28:21 says, “To show partiality is not good.” Paul commands Timothy to “keep these instructions without partiality, and to do nothing out of favoritism” (1 Tim 5:21).

For the marketer, this means allowing all customers equal access to product and making sure that promotions are available to all customers on fair and equal terms.

Be at Peace With Others. Paul writes to the Thessalonians, “Live in peace with one another” (1 Thess. 5:13).

For the marketers, this means that we should do all we can to resolve differences between us, our customers, and our suppliers.

Fill Others’ Needs. Ephesians tells us to be “imitators of God” (Eph. 5:1). Jesus instructs the disciples saying, “Your Father knows what you need before you ask Him” (Matt 6:8).

As marketers, we should try to fill the needs of our customers. Not perhaps the wants, but certainly the needs. That means that we should build safety into products: seat belts, 5-mile per hour bumpers, airbags, dolls without metal parts, etc.

Be Compassionate. Colossians 3:12 tells us to clothe ourselves with compassion, kindness, humility, gentleness, and patience.

As marketers, we should be sympathetic to our suppliers and customers’ situations. We should not, therefore, take advantage of the difficulties of our suppliers or our customers. If a company is struggling financially, we should not take advantage of them, but deal with them with a heart full of compassion.

Don’t Love the Things Of The World. John writes, “Do not love the world or anything in the world. If anyone loves the world, the love of the Father is not in him” (1 John 2:12).

As marketers, we need to consider the role we play in developing and preparing products for the market. Are we making products that meet people’s needs or are we developing products that influence customers to store up treasures on earth rather than in heaven?

Develop A Ministry. Paul wrote to Archippus, “See to it that you complete the work you have received in the Lord” (Col. 4:17). Jesus commanded the disciples to “go and make disciples of all nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit” (Matt 28:19).

Jesus granted no special exemption to marketers. The Great Commission applies to all of us.

Therefore, we should make our work our ministry. As business people, we have the opportunity to do the work that the Father gave us every day as we provide a living testimony of our faith.

Ask for Wisdom. There are many areas of business in which it is difficult to know how to apply a Biblical principle.

In these cases, we need to ask for God’s wisdom. James wrote, “If any of you lacks wisdom, he should ask God, who gives generously to all without finding fault, and it will be given to him” (James 1:5). The verse does not say you will get wisdom sometimes or occasionally, but that God will give it generously to all who ask. What a comfort it is to know that even if we have gotten ourselves into trouble, we can ask God for wisdom in dealing with this and every other situation.

Have a “Right Heart.” James writes, “Do not merely listen to the word, and so deceive yourselves. Do what it says” (James 1:22). While the world may suggest that you should always look out for number one, the Bible provides many exhortations against being selfish, lovers of self, or double-minded.

As marketers, we must avoid worldly values and focus on being selfless, lovers of all people, and doers of the word.

One Final Thought

Christian marketers have a responsibility that goes far beyond man’s law and the rules of professional associations. It is incumbent upon us to always be a light to the world. We must consider everything we do and the impact that action has on all the people around us. It is an immense responsibility and one that should not be taken lightly.

But there is satisfaction knowing that we run our business being responsible to God for our results and it is this thought that should guide us through every day.

Bonus Whitepaper

If you would like a broader discussion on this topic, download the free 5-page whitepaper, The Temple Moneychangers–A Biblical Guide to MarketingIt includes a bonus discussion of seven important areas in which biblical principals can be applied to our marketing.

Join the Conversation

As always, questions and comments are welcome. Have you encountered deceptive or unbiblical marketing? How did it make you feel as a professional? As a consumer?

I’d love your help. This blog is read primarily because people like you share it with friends. Would you share it by pressing one of the share buttons below?

Category: Skills | Quality/Excellence

 

#134: Service IS Your Product!

I don’t care whether you make a physical product or provide professional services, service is your product!

Waiting for service

The Bank

I recently had some questions about setting up a bank account for a newly formed non-profit corporation. I headed down to the branch where we do most of our banking in the middle of the morning on a weekday.

As I walked in, I could see all of the new account folks were busy so I sat down in a lobby chair and waited, and waited, and waited. I am not especially good at waiting. No one greeted me. No one said they would be with me in a minute. Even the manager who walked by me failed to say hello. My waiting patience level went way down when I noticed two of the new account people chatting with each other, laughing about their weekend adventures.

After nearly 30 minutes of impatient waiting, I finally had a chance to speak to a representative (not one of the two chatterboxes trading stories of their weekend). He answered my question in about three minutes, and out the door, I went. I got my answer, but I was not a happy camper.

Every bank has checking and savings accounts for individuals and for businesses. That’s their product. But what differentiates one bank from another? Their ability to provide excellent customer service!

The Restaurant

I love going to restaurants for breakfast because it is one of the small ways I can get my busy wife to slow down for a few minutes and relax.

One morning five of us went to a neighborhood, family-owned restaurant based on a recommendation from a friend. It has a nice homey feel, maybe ten or twelve tables. It’s the kind of place where a waitress greets you and says to sit anywhere you like.

So we took a seat and proceeded to wait. And wait. And wait. Did I mention that I am NOT especially good at waiting?

A couple of waitresses buzzed around the restaurant, but it was clear after about 15 minutes that we had fallen into the restaurant version of the Bermuda Triangle. Finally, the waitress who had greeted us pointed to us asked the other waitress, “Are you going to wait on your table?” Finally!

The food was ok, but not surprising the rest of the service provided by this waitress was abysmal. Every restaurant makes food, and if it reasonably on point, the thing that makes me want to come back, again and again, is service.

The Service Gap

I am not thrilled with my bank, and I am not headed back to this particular restaurant anytime soon. Why? Because there was a huge gap between my expectation of good service, and the service they delivered.

I would have felt a lot differently while I was waiting in the bank if I had been greeted by someone when I came in. My impatience meter wouldn’t have pegged in the red if I hadn’t had to watch employees goofing off while I waited. And I would have been tickled pink if the manager had stopped long enough to ask if he could help, or at least assure me that my presence had been noticed.

The issue in the bank is a lack of leadership from the manager. He needs to set an example himself, and second, he needs to train employees how to provide excellent customer service.

I would have felt different about my restaurant experience if our waitress had come by the table to acknowledge our presence, and tell us she would be right with us. If she would have followed that with prompt and courteous service I would return on a regular basis.

The issue in the restaurant may be training, but it could simply be that not everyone is cut out for the hard work of providing good service.

Paul, writing to the Colossians said, “Whatever you do, work at it with all your heart, as working for the Lord, not for men” (Colossians 3:23). That means wherever we work, whatever we do, we should always do our best to exceed customer’s expectations for service.

Join the Conversation

As always questions and comments are welcome. What do you think about the idea of a service gap? Have you experienced poor service that caused you to stop patronizing a business? How about an example of a business who won your loyalty because of their excellent service?

I’d love your help. This blog is read primarily because people like you share it with friends. Would you share it by pressing one of the share buttons below?

 

Category: Skills |Quality/Excellence

#080: To Serve or Not To Serve, That is the Question

A poll from Inc. Magazine asked readers, “How do you spell competitive advantage?” Customer satisfaction was listed first at 81%, quality personnel second at 48%, product performance ranked third at 44%, and price was dead last at 31%.

Serve, Service

Shoppers want quality products. Just look at the food and automobile industries for example. A few years ago generic brands sprang onto grocery store shelves. Despite the low price people also wanted quality. The result was generic products disappeared and were replaced by higher quality private labels and national brands. In the automobile industry, the cars getting the highest buyer satisfaction scores are all foreign. They include Mercedes, Volvo, Honda, Jaguar, Toyota, and Nissan. Although they have cars in different pricing brackets most of these cars are the most expensive in their respective class. People are willing to pay more for quality.

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