March 4

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#576: How Behavior Decision Chains Impact Personal and Business Success

Discover the transformative power of the Behavior Decision Chain: a journey from personal weight loss insights to reshaping leadership and decision-making in the business world. Unveil how everyday triggers and actions can profoundly impact organizational success.


By Ron

March 4, 2024

minute read time

Behavior Decision Chain

As I sit down to pen this article, I confess that a part of me is hesitant to share what will follow. It’s not just the vulnerability of revealing a personal struggle but also the realization of how profoundly this struggle mirrors a fundamental aspect of leadership.

You see, in recent years, I’ve found myself wrestling with a rather mundane yet persistent challenge: weight gain. Like many, I’ve navigated the labyrinth of diets and exercise regimes with varying degrees of success and setbacks. So, to tackle this, I turned to a modern solution – a digital app designed to help make better food choices and track progress toward a healthier weight.

It was during this journey that I stumbled upon a concept that resonated with me far beyond dietary habits: the behavior decision chain. As I delved deeper into this subject, I couldn’t help but draw parallels between my personal experiences with this app and our daily decision-making processes as business leaders.

Understanding the Behavior Decision Chain

While simple in its structure, the behavior decision chain unravels the complexities of our actions and their consequences. Throughout my research, it became increasingly clear to me that this concept, though applied in my personal context, holds immense value for executives and leaders in the business world. The parallels are striking – from recognizing triggers that lead to certain decisions to understanding the underlying thoughts and subsequent actions and, finally, confronting the inevitable consequences of these decisions. The chain has four steps:

  1. Trigger: This is an event or situation that initiates the chain.
  2. Thoughts: The character’s internal response to the trigger, encompassing emotions, reflections, and moral dilemmas.
  3. Action: The tangible response or decision the character makes in reaction to their thoughts.
  4. Consequences: The outcomes or repercussions of the character’s actions.

Here’s an example of the behavior decision chain that examines my weight gain:

  1. Trigger: Each time I pass by the cupboard filled with chips and crackers, it starts.

This cupboard is like a cue that sets off a familiar routine. It’s the starting point of a pattern to which I’ve become accustomed.

  1. Thoughts: I immediately start looking for something to do when I feel bored. Often, this leads me to seek some distraction or comfort.

This boredom pushes me into a state of mind where I seek something to fill that void. My thoughts during these moments are vital in guiding what I do next.

  1. Action: Almost without realizing it, I find myself grabbing a handful of chips or crackers to snack on while I’m engaged in reading or watching TV.

This has become my automatic response to the combination of the trigger and my thoughts. It’s a habit that I’ve subconsciously slipped into over time.

  1. Consequences: The result of this repeated snacking is that I’ve gained weight.

This weight gain is a direct outcome of my habitual action of mindless eating in response to boredom. It’s something I’ve noticed over time and is the reason why I’m trying to make a change now.

By understanding this behavior chain, I now see how important it is to recognize these patterns. Knowing what sets off this chain of events is my first step towards making changes, like avoiding the trigger or finding healthier ways to cope with boredom, which are essential for reaching my weight loss goals.

In sharing this story, I aim not just to talk about a personal battle with weight but to illuminate a powerful framework that can profoundly impact our approach to leadership and decision-making. As leaders, we navigate myriad decisions daily – each with its own set of triggers, thoughts, actions, and consequences. By examining these elements through the lens of the behavior decision chain, we can gain deeper insights into our leadership styles, decision-making processes, and, ultimately, the outcomes we drive in our organizations.

Applying the Behavior Decision Chain: Biblical and Business Examples

To better understand behavior chain decisions, we will look at two examples from the Bible and one from the business world:

Adam & Eve

First, an example of the behavior decision chain from the story of Adam and Eve (Genesis 3):

  • Trigger: The serpent persuades Eve to eat the fruit from the Tree of Knowledge, which God had forbidden.
  • Thoughts: Eve, and subsequently Adam, contemplates the serpent’s argument that eating the fruit will grant them knowledge like God.
  • Action: They both eat the fruit.
  • Consequences: This act leads to their expulsion from the Garden of Eden, introducing sin and mortality into the human experience.

David & Bathsheba

Second, here’s an example of the behavior decision chain from King David’s interaction with Bathsheba (2 Samuel 11-12):

  • Trigger: David sees Bathsheba bathing.
  • Thoughts: He desires her despite knowing she is the wife of Uriah, one of his soldiers.
  • Action: David sleeps with Bathsheba, who becomes pregnant. To cover up his act, he then arranges for Uriah to be killed in battle.
  • Consequences: The prophet Nathan confronts David, leading to David’s repentance. However, the child born from this affair dies, symbolizing the gravity of his actions.

Short-Sighted Business Leader

Finally, here’s an example of a leader from the business world cutting corners to reduce costs.

  • Trigger: A business leader is under pressure to increase profits and reduce operational costs.
  • Thoughts: Faced with the challenge of boosting the company’s financial performance, the leader considers various cost-cutting measures.
  • Action: The leader decides to cut costs by using cheaper, lower-quality materials and skipping some of the standard safety checks or environmental regulations. They might also reduce workforce costs by laying off employees or cutting benefits.
  • Consequences: Initially, the company may see an increase in profits, but over time, the consequences of these actions become apparent. Customers start to complain about the poor product quality, leading to a loss of trust and brand reputation. The company might face legal issues due to non-compliance with safety or environmental regulations. Meanwhile, employee morale drops due to the layoffs and benefit cuts, leading to decreased productivity and possibly public backlash.

Action Steps for Leaders: Managing Negative Triggers

As leaders, recognizing and managing negative triggers that could lead to poor decisions and disastrous outcomes is crucial for effective leadership and organizational health.

Paul, writing to the Romans, expressed this sentiment of doing the very thing you know not to do when he said, “For I do not do the good I want to do, but the evil I do not want to do—this I keep on doing. Now, if I do what I do not want to do, it is no longer I who do it, but it is sin living in me that does it (Romans 7:19-20).”

Here are some action steps to avoid triggers in the behavior decision chain that result in negative outcomes:

  1. Self-Awareness and Reflection: Understand your emotional triggers and stressors. Regular self-reflection helps identify patterns in your decision-making that may be influenced by negative emotions or stress. Techniques like mindfulness, journaling, or meditation can boost your self-awareness.
  2. Seeking Feedback and Diverse Perspectives: Encourage open communication and feedback within your team. Listening to different viewpoints can prevent the tunnel vision that often accompanies stressful decision-making situations.
  3. Establishing a Support System: Build a network of trusted advisors or mentors who can offer objective advice. They can act as sounding boards, helping you to see different perspectives and potential consequences of your decisions.
  4. Creating a Decision-Making Process: Implement a structured decision-making process that includes gathering information, considering alternatives, assessing risks, and contingency planning. This process can help you to make more balanced and thoughtful decisions.
  5. Fostering a Positive Work Culture: Cultivate an organizational culture that values ethical behavior, transparency, and accountability. A positive culture can buffer against negative triggers by reducing workplace stress and promoting ethical decision-making.
  6. Developing Emotional Intelligence: Enhance your emotional intelligence to manage your emotions better and understand the emotions of others. This can help you maintain composure and make rational decisions, especially amid pressure.
  7. Balancing Work and Personal Life: Ensure you have a healthy work-life balance. Overwork and stress from personal life can spill into professional decision-making, so it’s important to manage personal stress effectively.
  8. Continuous Learning and Adaptability: Stay informed about industry trends, leadership best practices, and ethical standards. Being adaptable and open to learning can help you make informed decisions and avoid pitfalls due to ignorance or outdated practices.
  9. Scenario Planning: Regularly engage in scenario planning to anticipate potential challenges and how to address them. This can help you prepare for unexpected situations that might otherwise trigger hasty decision-making.

By implementing these strategies, leaders can reduce the likelihood of negative triggers leading to poor decisions. It’s about creating an environment where thoughtful, informed, and ethical decision-making is the norm and where the impacts of potential negative triggers are minimized.

Reflect and Engage: Discussion Questions for Leaders

To deepen your understanding and reflection on the article’s themes, consider these discussion questions:

  1. Reflecting on Personal Triggers: Can you identify a recent instance where a personal trigger led you to make a less-than-ideal decision? How did you recognize this trigger, and what would you do differently in a similar situation in the future?
  2. Ethical Decision-Making: How can understanding the behavior decision chain enhance ethical decision-making in a business context? Are there specific steps in the chain where ethical considerations are most crucial?
  3. Leadership Styles: How do different leadership styles impact the way triggers are identified and managed? Discuss the role of emotional intelligence and self-awareness in various leadership approaches.
  4. Organizational Culture: How does organizational culture influence the behavior decision chain of its leaders and employees? What culture would best support positive decision-making behaviors?
  5. Preventive Strategies: What strategies or practices can organizations implement to help their leaders and employees recognize and manage negative triggers? How can these strategies be integrated into everyday business operations?

More Articles

I have written several articles on decision-making. You can find them by typing “Decision-Making” in the search bar. Meanwhile, here are a few of the most recent articles.

Join the Conversation

As always, questions and comments are welcome. Have you fallen victim to poor decisions as a result of Behavior Decision Chain triggers? What were the subsequent thoughts, actions, and consequences?

I’d love your help. This blog is read primarily because of people like you who share it with friends. Would you be kind enough to share it by pressing the share button?

Category: Skills | Decision Making

Ron Kelleher round small
About the author

Ron spent 36-years in Sales and Marketing with Procter & Gamble before heading off to Talbot Seminary. Now Ron spends all his time writing, volunteering at church, and loving his beautiful family!
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  • You see, Ron, this whole snacking problem stems all the way back to that darn apple that Adam and Eve ate. And to think that apples are supposed to be healthy! So maybe the chips are a better choice? Seriously, though, good advice about triggers, thoughts, actions, and consequences.

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